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Support

Below is some help to guide you through using your control panel that comes with each of our hosting accounts. If you have any other enquiries, please contact us.


cPanel Hosting Control Panel Support

Email
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• For more information, visit the cPanel documentation page: http://www.cpanel.net/docs/cpanel .
• To view a demo of the Cpanel controlpanel, click here.
• cPanel guide is a very informative resource on cPanel's control panel. cPanel Guide, from cpanelguide.net


Creating email accounts
To create a new email account, login to your controlpanel by going to http://www.yourwebsite.com/controlpanel and entering your username and password. Then from the front panel, click on 'Mail' which should be at the top left of the icons in your control panel. Then in the Mail manager menu, click on 'Manage/Add/Remove Accounts'. Click 'Add Account' at the bottom of the screen and then setup your username, password and set the amount of disk space (quota) you want for your email, keeping in mind the amount of disk space you have in your hosting account. You can always adjust this quota if you feel you need more or less at any point in time. Click 'Create' and your new email is set up.
 
Forwarding Emails
To forward an email account from your hosting email to another email, login to your controlpanel by going to http://www.yourwebsite.com/controlpanel and entering your username and password. Then from the front panel, click on 'Mail' which should be at the top left of the icons in your control panel. Then in the Mail manager menu, click on 'Forwarders'. Then click 'Add Forwarder' at the bottom of the screen. In the first textbox, enter the username for your hosting email you want to forward. Then in the last textbox, enter the email address that you want to forward your mail to and click 'Add Forwarder'.
 
Managing Spam
To manage spam or 'junk' mail coming into your email accounts, login to your controlpanel by going to http://www.yourwebsite.com/controlpanel and entering your username and password. Then from the front panel, click on 'Mail' which should be at the top left of the icons in your control panel. Then in the Mail manager menu, click on 'SpamAssassin'. You will be presented with two options, SpamAssassin and SpamBox. SpamAssassin deletes emails before they reach your inbox, where as SpamBox puts emails it determines as spam in a separate folder called 'Spam'. SpamBox is a little safer as it allows you to search through the emails in case there are any important ones before they are deleted, however either of these two options will increase the security of your email accounts.
 
Scanning for Viruses
To scan for viruses in your hosting account, login to your controlpanel by going to http://www.yourwebsite.com/controlpanel and entering your username and password. Then from the front panel, click on 'Virus Scan' which should be at the bottom right of the icons in your control panel. You can choose from one of for scanning options: 'Scan Mail' scans your email accounts, 'Scan Entire Home Directory' scans your entire hosting account, 'Scan Public Web Space' scans the 'Public_html' folder where your website is uploaded, or 'Scan Public FTP Space' scans your 'Public_ftp' folder. Select an option and click 'scan now'.
 
The Front Panel
The front panel of your controlpanel is the main menu for all your tasks. Simply click on any of the icons to proceed. The front panel also has a handy summary of both your account information and server information. The account information section can be handy if you want to check how much bandwidth your site has used for the month, how many email accounts you have set up, or how much disk space you have used. In the server information section you can check the status of the server your hosting account is on, and also find the versions of languages such as php or MySQL .
 
Checking Website Statistics
To check the statistics of your website, login to your controlpanel by going to http://www.yourwebsite.com/controlpanel and entering your username and password. Then from the front panel, click on 'Web/Ftp stats' which should be about half way down the page on the left hand side of the icons in your control panel. Then you can choose from a variety of statistics. We recommend Awstats, it is easy to read and it is also reliable. See the next section on 'Reading Awstats' to learn how to interpret Awstats. Webalizer is also a good statistics package.
 
Reading Awstats

The following definitons of the terms used in the Awstats statistics package will help you to interpret your website statistics. They are listed as they appear from top to bottom in the Awstats package. Remember to view Awstats, login to your controlpanel, click web/ftp stats, then click awstats. As you can see by the terms below, it is a very comprehensive statistics package.

Last Update:
This tells you when your statistics were last updated. Generally they are updated every 24 hours. Occasionally it may be a little longer.

Report Period: This is the month for the statistics you will see on this page. You may choose any month from when your account was updated.

Unique Visitors: The Unique visitors to your website are visitors with different IP addresses, in other words clicks to your website coming from different computers. If someone enters your website address in 5 times this is one unique visitor, and 5 visits.

Number of Visits: The number of visits to your website is the total amount of times people have visited your website. These may not be all from the same visitor, for example one person may have clicked on your website 10 times. To determine the total amount of people who have visited your website, look at your unique visitors figure.

Pages: This figure is the number of pages people have viewed on your website. Each time someone looks at a page on your website, this figure goes up by 1.

Hits: This term is very often used instead of "Unique Visitors" to describe the total amount of visitors to your website in a certain period. The real meaning of a "hit" is when something is downloaded from your website by a visitor. This may be text, a picture, a page, a flash file etc. You will generally not need to pay much attention to this figure.

Bandwidth: This figure shows you the amount of data downloaded by your visitors. If this is nearing your monthly quota for your account, contact me to enquire about getting a larger bandwidth setting.

Monthly History: This table shows you the summary table above this for each month of the current year. This allows you to compare each figure with previous months.

Days of the Month: This figure shows you the number of visits, pages, hits and bandwidth for the current month in a tabular and graphical form.

Days of the week: These figures allow you to determine the most popular day of the week that people visit your website, in terms of pages, hits and bandwidth.

Hours:
The time of day people visit your website, again in terms of pages, hits and bandwidth.

Countries: This is where each visitor to your website is located. Again figures for pages, hits and bandwidth are listed.

Hosts: These are the IP addresses of each computer that visits your website. This can be handy if you want to accurately track your visitors.

Authenticated and/or anonymous users: If your have a section to your website where clients can login, then they will be listed under this section. Otherwise if Awstats cannot determine the IP address of a visitor, they may be listed in this section also.

Robots/Spiders Visitors: Robots and spiders are used by search engines such as Google or Yahoo to index your website.

Visits Duration: This tells you how long your visitors are staying on your website. At the top of the table you can see the average time for each user.

Files Type: In this table you can see what type of files people are downloading from your website.

Pages: This section tells you which pages are being visited the most. It also tells you which page the user entered or exited your site.

Operating Systems: Here you can see what operating systems your visitors are using. Eg windows, macintosh.

Browsers: The web browsers your visitors use to connect to your site.

Connect to site from:
This table shows where your visitors connected to your website from. Whether they directly entered your address into their web browser, or whether they found it in a search engine or another website, this information will be listed here.

Search Keyphrases: This is a list of phrases people use to search for your website in search engines.

Search Keywords:
This is a list of single words people use to search for your website in search engines.

Miscellaneous:
Generally a section you should not pay much attention to. The only figure that usually displays is the 'Add to Favorites' figure which is an approximate value of the amount of visitors that have bookmarked your website in their browser.

HTTP error codes: This is a list of error codes for your website. The most common one is a 404 error, which visitors will get if they enter in your website or a page on your website with a spelling error or a page that simply does not exist.

 
Installing Extra Scripts:
To install extra scripts for your website, go to your control panel and click on the 'Fantastico' icon. Here you can install anything from Guestbooks to shopping carts to php bulletin boards for your website. Each install will use up one of your MySQL databases.
 
Formmail Action Location:
To find the action for Formmail to use on your website if you are using a contact form, login to your controlpanel and click on 'CGI Center'. Here you can also find other handy scripts to use on your website. Click 'Formmail clone' and you will see the Formmail action for your website on the second line. It should read something like this: http://yoursite.com/cgi-sys/FormMail.cgi
 
 
 

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